Refund and Cancellation Policy
The following terms and conditions apply to refunds and cancellations of the Fast ForWord Home services you purchase from Scientific Learning Corporation (“we” or “SLC”).
You may obtain a refund of the purchase price for Fast ForWord Home services only for your initial purchase of those services (i.e., only the first time you purchase Fast ForWord Home services) and only by making a refund request within 10 days of purchase. Fast ForWord Home refund requests may be made only by contacting your Fast ForWord Home sales representative at 888-750-0116.
Your initial purchase of Fast ForWord Home usually includes consulting services for a limited time to assist you in helping your child use Fast ForWord Home effectively. Once the period of consulting services has ended, your subscription to the online Fast ForWord Home software will continue on a monthly basis until you cancel.
Subscriptions may be cancelled at any time prior to five business days before your renewal date but are not eligible for a refund (except in those cases identified under the heading “Refunds” above). If you cancel your subscription, you will retain access to the Fast ForWord Home services for the remainder of that subscription period. If you do not cancel your subscription prior to five days before your renewal date, we will renew your subscription for one more month. A cancellation request may only be submitted by contacting your Fast ForWord Home sales representative at 888-750-0116.
The results that may be achieved by a child using the Fast ForWord Home services may be affected by many factors, including but not limited to whether the most appropriate product is chosen, whether the suggested use recommendations are followed, and specific learning challenges of the particular child. Therefore, Scientific Learning Corporation does not guarantee that a child will experience benefit from using Fast ForWord Home services.
No Fast ForWord Home refunds will be made and no cancellations will be permitted unless the request complies with all the requirements stated in this Policy.
Copyright © 2010- 2018 Scientific Learning. All rights reserved.